Who we are

Sunday Health understands that your privacy is important to you and that you care about how your personal and health information is used and shared. We respect and value the privacy of everyone who visits our Site or engages our services and will only collect and use information in ways that are necessary, lawful and consistent with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy applies to our use of any and all data collected by us in relation to your use of our Site and your engagement with Sunday Health as a Naturopathic practice. Please read this Privacy Policy carefully. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our Site or engagement with our services. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

Definitions

“Account” means an account required to access and/or use certain areas and features of our Site or online services.

“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features.

“Our Site” means this website, www.sundayhealth.com.au.

“Health Information” means information about your health, medical history, symptoms, diagnoses, treatment plans or test results, and is classified as sensitive information under Australian law.

“We/Us/Our” means Sunday Health, registered in Australia

What we collect

Information that is provided to us directly by you

Collection and storage of personal information

We may collect and store personal information including your name, address, email address, telephone number and date of birth.

As a Naturopathic practice, we also collect health information necessary to provide clinical care. This may include medical history, reproductive and fertility history, pregnancy and postnatal information, medications and supplements, pathology and functional testing results (including hormone testing, Hair Mineral Analysis, Organic Acids testing, heavy metal screening, gut and vaginal microbiome testing), lifestyle information and consultation notes.

Health information is classified as sensitive information under the Privacy Act 1988 (Cth) and is handled with a higher level of protection.

We collect this information for the purpose of:

• Providing Naturopathic care and treatment planning

• Arranging laboratory and functional testing

• Managing appointments and payments

• Communicating with you regarding your care

• Meeting our legal and regulatory obligations

All information you provide is kept private and secure. We do not sell or rent your personal information to third parties.

We follow strict security procedures in the storage and disclosure of information to prevent unauthorised access, misuse, loss or disclosure. Clinical records are stored securely using electronic practice management systems with restricted access.

By providing your personal or health information to us, whether via this website, email, online forms or in consultation, you consent to the collection, storage and use of your information in accordance with this Privacy Policy.

Clinical and Health Information:
As a Naturopathic practice, we collect health information necessary to provide care. This may include medical history, reproductive and fertility history, pregnancy and postnatal information, medications and supplements, pathology and functional testing results (including hormone testing, Hair Mineral Analysis, Organic Acids testing, heavy metal screening, gut and vaginal microbiome testing), lifestyle information and consultation notes. Health information is considered sensitive information and is handled with a higher level of protection.

Contact and Identification Information:
Your name, date of birth, address, email address, phone number and emergency contact details.

Appointment and Payment Information:
When you book or pay for services, we collect information required to process your appointment and payment. Payment details are processed through secure third-party payment providers. We do not store full credit card details.

Email Information:
If you subscribe to receive communications from us, we collect your name and email address to send relevant updates, resources or marketing communications. You may unsubscribe at any time.

Customer Support Information:
If you contact us via email, phone or online forms, we may collect and store your contact details and the content of your enquiry in order to respond appropriately.

Information that is collected automatically via tracking technologies

When you visit or access the Site, we may use cookies, pixels and analytics tools to collect information about your engagement and browsing behaviour.

This may include:

• IP address

• Browser type

• Pages viewed

• Time spent on the Site

• Referring websites

We use analytics services such as Google Analytics to understand how visitors use our Site and to improve performance. You may adjust your browser settings to disable cookies; however, some features of the Site may not function as intended.

How we use your information

We use collected information for the purposes of:

• Providing Naturopathic care and treatment planning

• Arranging and interpreting functional or laboratory testing

• Communicating regarding appointments and care

• Processing payments

• Improving our services and website

• Sending marketing communications (where consent has been provided)

• Complying with legal and regulatory obligations

Health information is collected primarily for the purpose of providing clinical care and managing your health journey.

Who we share your information with

Company Employees and Contractors:
Personal and health information may be accessed by authorised personnel where necessary to provide services.

Third-Party Service Providers:
We may share relevant information with secure third-party providers, including practice management software providers, pathology and functional testing laboratories, payment processors, IT providers and email marketing platforms. Only the minimum necessary information is disclosed.

Allied Health and Healthcare Professionals:
With your consent, we may share relevant information with other healthcare providers involved in your care to ensure coordinated treatment.

Legal Compliance:
We may disclose information if required or permitted by law, including to comply with legal processes or regulatory requirements.

Telehealth and electronic records

Consultations may be conducted via secure telehealth platforms. Clinical records are stored electronically using secure practice management systems. We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we implement appropriate safeguards, transmission of information via the internet carries inherent risks.

Keeping your information secure

We take reasonable technical and organisational measures to safeguard your information. Access to health records is restricted to authorised personnel only. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data retention

Health records are retained in accordance with Australian health records legislation. In most circumstances, adult health records are retained for a minimum of seven (7) years from the date of last consultation. Records relating to minors may be retained until the individual reaches 25 years of age.

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

Data breaches

In the unlikely event of a data breach that is likely to result in serious harm, Sunday Health will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Your rights

You have rights in relation to the personal and health information we hold about you. These include the right to:

• Request access to your information

• Request correction of inaccurate or incomplete information

• Withdraw consent where applicable

• Opt out of marketing communications

To exercise these rights, please contact hello@sundayhealth.com.au. We may require identity verification before responding to requests.

If you believe your privacy rights have been breached, you may contact us directly. You may also lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Third-party sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

Data transfers

Your personal information is stored and processed in Australia. Where third-party providers are used, information may be processed in accordance with their privacy policies and applicable laws.

Children

Our services are generally intended for individuals over 18 years of age. Where we provide care for minors, information is collected with the consent of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

Changes and updates to this policy

We may update this Privacy Policy from time to time. The most current version will be available on our Site, and the updated revision date will be noted.

Your continued use of the Site or our services after updates indicates acceptance of the revised Policy.

To contact us

Sunday Health
Email: hello@sundayhealth.com.au